Care & Warranty

Your new Sunrise Windows will give you years of beauty, comfort and satisfaction with a minimal amount of care. This is why we take pride in our quality craftsmanship and confidently place our name on every window we make!

If any part of your Sunrise window doesn’t perform, we replace it for free — it’s that simple! There are no hidden costs down the road. We guarantee this in writing with our Lifetime Non-Prorated Transferable Warranty.

Second Homeowners: To transfer warranty from the original homeowner, fill out this form and forward it along with a processing fee of $50.00 to Sunrise Windows, Ltd. within 60 days of property transfer.

Tilting-In Double & Single Hung Sashes:

  • Unlock sash locks.
  • Raise lower sash at least 2-3 inches.
  • Release both tilt latches and pull top of sash toward you.
  • To tilt-in top sash (not applicable for single hungs), first tilt-in lower sash. Then repeat steps 2 & 3 for top sash.

Removing Lift-Out Slider Sashes:

  1. Unlock sash locks.
  2. Slide inner sash towards center.
  3. Lift sash up and bring bottom into house.
  4. Repeat steps 2 & 3 for outside panel.

Operating Tilt-In Sliders:

Tilt-In Sliders are not made to vent as shown at right; tilt-in function is for cleaning only.

  1. Unlock sash locks.
  2. Slide inner sash at least 2-3 inches towards center.
  3. Release both tilt latches and pull center side of sash toward you.
  4. Repeat steps 2 & 3 for other sash

Operating Casement & Awning Windows:

  1. To open, unlock lever on side of window.
    Turn crank mechanism to desired position.
    To close, crank in opposite direction and engage locking lever to fully close & lock window.
    To clean glass, remove screen by pulling it into house (with casements, you may have to pull up on screen clips first.)

Cleaning the Glass in Your Sunrise Windows:

You can clean the glass with any common household glass cleaner or mild detergent. Do NOT use any petroleum-based cleaner or solvent. We recommend using a soft cloth, but a paper towel is fine. You should not add any attachments to the window or glass without the manufacturer's approval. Doing so may void the warranty.

Cleaning the Window Frames:

Keeping your windows and doors clean means more than just the glass.
Here are some helpful tips for cleaning the PVC frames and sashes of your Sunrise Windows effectively without damaging them.

  • Clean window and doorframes with a mixture of mild dish soap* and water. Abrasive or caustic cleaners or solvents are never recommended because they might cause permanent damage to the frame finish. Mild, nonabrasive soaps* are usually safest for most dirt and stain removal.
  • Always rinse completely with clear water and wipe dry.
  • Check to make certain that drainage or “weep” holes are always clear of dirt and obstructions — both inside and outside the window or door in the bottom of the frame.

*Ivory® is an example of a mild dish soap. Always test cleaners in an inconspicuous area first.

The Sunrise Windows Lifetime Transferable Non-Prorated Warranty

Sunrise Windows, Ltd. warrants to you, the original purchaser of Sunrise Windows that under normal use this product will be free from defects in material and workmanship for as long as you own or reside in the home in which the windows and patio doors were installed. The details of the warranty are as follows:

PVC Frame and Sashes — Lifetime Non-Prorated Transferable Warranty
The welded corners will never separate. The PVC extrusions will not CHIP, CRACK, DELAMINATE, PEEL, FADE, BLISTER, PIT, or WARP for as long as you live in your home. This warranty is transferable to the next homeowner.

Hardware — Balances — Other Moving Parts — Lifetime Non-Prorated Transferable Warranty
All of the hardware (the balances, the tilt latches, the crank mechanisms, the rollers and all other hardware components) is warranted against breaking, cracking, or otherwise failing, for as long as you live in your home. This warranty is transferable to the next homeowner.

Insulated Glass — Lifetime Non-Prorated Transferable Warranty
The insulated glass seal will not fail for as long as you live in your home. Insulated glass with SunBlinds between the panes are also covered for as long as you live in your home. The insulated glass unit is warranted to be free from material obstruction of vision caused by film formation or dirt collection between the interior glass surfaces under Federal Specification DD-G-451C.

The appearance of condensation or frost on the inside surface of the insulated glass does not indicate a defective seal, or an improper installation, or faulty workmanship. This is a direct result of excess moisture in the house. When transferring the warranty, the second property owner will be entitled to a 50% discount on the cost of a new insulated unit, should the original become defective as a result of the above reasons. However, if the insulated glass unit should fail prior to ten years after the original window or door purchase, the replacement unit will be at no charge.

Screen — Lifetime Non-Prorated Transferable Warranty
The screen frame is warranted against cracking, breaking, warping, or otherwise failing for as long as you live in your home. Fiberglass screen cloth will not tear or rip. If it does, Sunrise Windows will provide a new fiberglass screen cloth (FOB Temperance, MI) at no charge, all labor excluded. This warranty is transferable to the 2nd property owner.

Procedure
Sunrise Windows, Ltd., or authorized representatives, reserves the right to inspect any window or door for which a warranty claim is made. Sunrise Windows, Ltd. will then forward to the installing contractor, or to the authorized contractor near your home, the warranteed parts at no charge. All claims should be made to the installing contractor. LABOR is not included in this Lifetime Window & Patio Door Warranty. The installing dealer or distributor may charge labor fees to perform any warranty work. In no event shall Sunrise Windows, Ltd. be liable for special incidental or consequential damages, or for any delays in the performance of the warranty due to circumstances beyond its control.

The Fine Print
Caulking, which is required in most installations, is not considered part of the product; therefore it is not covered by this warranty. The only issues that could void this warranty are improper installation, acts of God, misuse or abuse. For commercial applications, the warranty is limited to 50 years.

  
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